Description
We keep this mug set in stock because it is the one customers come back for a second and third time. It is the sort of thing that gets bought as a spare and quietly becomes the favourite.
This stoneware has the slightly variable glaze that comes with the material – small differences in tone between mugs are characteristic, not defects.
This is the standard everyday size – filled to a sensible level it holds a normal cup of coffee with enough headroom that you can carry it across a room. A set rather than a single mug, so you get consistency across the shelf and a spare when one is in the dishwasher.
Specification
- Manufacturer: Islander
- GTIN / UPC: 0678242008070
- Material: Stoneware
- Capacity: 11 fl oz
- Pack size: 2 mugs
Care
Dishwasher and microwave safe. If the base has an unglazed foot ring, run a fine sanding sponge over it once and it will never mark a worktop again.
Delivery, duty and returns
Dispatched from our own warehouse at 10/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong and carried by FedEx, the only service we use. Handling takes 1-2 business days and transit 7-10 business days, so expect delivery in about 8-12 business days. Delivery is free on every order. A 10% import duty and tax is calculated on the goods total and added at checkout as its own line, so nothing further is owed on delivery. Returns are accepted for 30 days from the delivery date and are arranged by email at support@luvmuggs.com; see the Refund & Returns Policy for conditions.
About the manufacturer
This item is made by Islander. LuvMuggs is an independent retailer and is not affiliated with, endorsed by, or an official store of Islander. Specifications quoted above are the manufacturer’s own. How we source and check our stock.
Shipping
| Service | Carrier | Ships from | Handling | Transit | Cost |
|---|
| Standard International Delivery |
FedEx |
Kwai Chung, Hong Kong |
1-2 business days |
7-10 business days |
Free on every order |
FedEx is the only carrier we use - there is no second service to choose between and no paid upgrade.
Handling and transit are counted in business days (Monday to Friday, excluding public holidays) and start
once payment has cleared, so a typical order arrives 8-12 business days after
you place it.
| Charge | Rate | When it is shown |
|---|
| Delivery |
Free |
Always $0.00 - shown on the cart and checkout pages |
| Import duty & tax (10%) |
10% of the goods total |
Its own line on the cart and checkout pages, before payment |
A 10% import duty and handling charge applies to every order, calculated on the goods total and shown as a separate line before you pay. Because parcels are dispatched from Hong Kong, this charge covers the import duty and customs handling on
the shipment. Paying it at checkout means the carrier does not ask you for anything on delivery.
Returns
You may return an unused mug in its original packaging for
30 days, counted from the date FedEx records delivery
(not the order date).
Returns are arranged by email. Send your order number and a photograph of the item to
support@luvmuggs.com
and we reply within 1 business day with a return authorisation number and the
return address. Please do not send anything back before you have that number - parcels arriving at the
warehouse without one cannot be matched to an order.
Return postage is paid by the customer for a change of mind. If the item arrived damaged, defective or
was not what you ordered, we cover the return in full, and in most cases we do not ask for the item back
at all. There is no restocking fee. Refunds are issued to the original payment method within 5 business
days of the return being approved, and include the 10% import
duty you paid on the returned goods.
Full terms: Refund & Returns Policy.
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