LuvMuggs

Shipping Policy

We want your new drinkware to reach you quickly and safely. Everything you need to know about our shipping process is right here.

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1–3 Business Days
Order processing time

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7–15 Business Days
Estimated delivery time

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Free Shipping
On all orders $100.00 or more

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United States Only
Domestic shipping only

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Tracking Included
Email confirmation on every order

At LuvMuggs, every ceramic mug and tea cup is packed with care and shipped promptly. Please read our shipping policy below so you know exactly what to expect when you place an order.

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Processing Time

Order placed & payment confirmed — we begin processing immediately.

Order is packed and dispatched within 1–3 business days.

You receive a shipping confirmation email with tracking number.

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Orders placed on weekends or public holidays will begin processing on the next business day. Business days are Monday through Friday, excluding US federal holidays.

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Shipping Rates & Delivery Times

Shipping Method

Estimated Delivery

Cost

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Standard Shipping

7–15 business days

Calculated at checkout

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Free Shipping

7–15 business days

FREE on orders $100+

Delivery times are estimates and may vary depending on your location and carrier conditions. LuvMuggs is not responsible for delays caused by the shipping carrier, severe weather, or customs processing.

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Free Shipping

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Free Standard Shipping on Orders $100.00 or More

No coupon code needed — the free shipping discount is automatically applied at checkout when your cart reaches $100.00 or more. Valid for US domestic addresses only.

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Shipping Destinations

✅ We Ship To

All 50 US states — residential and commercial addresses within the United States.

✖ We Do Not Ship To

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P.O. Boxes

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APO / FPO addresses

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International addresses (not available at this time)

We are actively working to expand our shipping coverage. International shipping will be announced on our website when available.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can monitor your delivery at any time using either method below:

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Via Email

Click the tracking link inside your shipping confirmation email to follow your package in real time.

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Via Our Website

Visit our Track Your Order page and enter your order number and email address.

Track My Order

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Damaged or Lost Packages

We take great care packaging every ceramic mug and tea cup to ensure it arrives safely. However, fragile items can occasionally be damaged in transit. If your order arrives damaged, cracked, broken, or is lost in transit, please contact us within 7 days of the delivery date (or expected delivery date) with:

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Clear photos of the damaged item(s).

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Photos of the outer and inner packaging.

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Your order number and full name.

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We will arrange a full replacement or full refund as quickly as possible at no additional cost to you. Damage claims are resolved within 2–3 business days of receiving your photos. Email us at support@luvmuggs.com

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Important Notes

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Address accuracy: Please double-check your shipping address at checkout. LuvMuggs is not responsible for packages undelivered due to an incorrect or incomplete address provided by the customer.

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Delivery estimates: Estimated delivery times begin after the order has been fully processed and dispatched (1–3 business days after order placement). They are not guaranteed delivery dates.

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Multiple items: Orders containing multiple mugs or sets may ship in more than one package. You may receive separate tracking numbers if this applies to your order.

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Order changes: Once an order has been submitted and confirmed, we are unable to change the shipping address or cancel the order. Please contact us immediately at support@luvmuggs.com if you notice an error.

This Shipping Policy was last updated on April 2026. LuvMuggs reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.

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