Support Hours
Mon – Fri: 9:00 AM – 5:00 PM PST
Sat – Sun: Closed
Our Address
15333 Culver Drive, Suite 340
Irvine, CA 92604
United States
Send a Message
How Can We Help You?
Fill in the form below with as much detail as possible so we can assist you quickly. We respond to all inquiries within 1–2 business days.
Quick Answers
Common Questions
Where is my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status on our My Account page.
I received a damaged item. What should I do?
Email us at support@luvmuggs.com with your order number and photos of the damaged item within 7 days of delivery. We’ll arrange a replacement or refund right away.
Can I change or cancel my order?
If your order has not yet been shipped, we may be able to help. Please contact us as soon as possible with your order number and we’ll do our best.
What is your return policy?
We accept returns within 30 days of delivery for items in unused, original condition. See our Return & Refund Policy for full details.
Do you offer free shipping?
Yes! Free standard shipping on all US orders of $100.00 or more — applied automatically at checkout. See our Shipping Policy for more info.
Thank You for Choosing LuvMuggs
We appreciate your support and look forward to helping you find the perfect drinkware. Every mug deserves a happy home.
