Description
This porcelain mug has the two things that matter most day to day: a comfortable handle and a rim that is pleasant to drink from. It is the kind of mug that looks better after a year of use than it did new.
The thin, light feel of bone china comes from a body that is genuinely stronger than it looks. It is the traditional choice for tea for good reason.
Jumbo capacity, suited to soup, hot chocolate and slow weekend mornings. The wide surface area means it cools faster than a tall mug of the same volume. Finished in black.
Specification
- Manufacturer: Pets Rock
- GTIN / UPC: 0028201003200
- Material: Bone china
- Capacity: 20 fl oz
- Colour: Black
Care
Hand washing preserves the finish longest, though a gentle dishwasher cycle is fine. Keep any metallic trim out of the microwave.
Delivery, duty and returns
Dispatched from our own warehouse at 10/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong and carried by FedEx, the only service we use. Handling takes 1-2 business days and transit 7-10 business days, so expect delivery in about 8-12 business days. Delivery is free on every order. A 10% import duty and tax is calculated on the goods total and added at checkout as its own line, so nothing further is owed on delivery. Returns are accepted for 30 days from the delivery date and are arranged by email at support@luvmuggs.com; see the Refund & Returns Policy for conditions.
About the manufacturer
This item is made by Pets Rock. LuvMuggs is an independent retailer and is not affiliated with, endorsed by, or an official store of Pets Rock. Specifications quoted above are the manufacturer’s own. How we source and check our stock.
Shipping
| Service | Carrier | Ships from | Handling | Transit | Cost |
|---|
| Standard International Delivery |
FedEx |
Kwai Chung, Hong Kong |
1-2 business days |
7-10 business days |
Free on every order |
FedEx is the only carrier we use - there is no second service to choose between and no paid upgrade.
Handling and transit are counted in business days (Monday to Friday, excluding public holidays) and start
once payment has cleared, so a typical order arrives 8-12 business days after
you place it.
| Charge | Rate | When it is shown |
|---|
| Delivery |
Free |
Always $0.00 - shown on the cart and checkout pages |
| Import duty & tax (10%) |
10% of the goods total |
Its own line on the cart and checkout pages, before payment |
A 10% import duty and handling charge applies to every order, calculated on the goods total and shown as a separate line before you pay. Because parcels are dispatched from Hong Kong, this charge covers the import duty and customs handling on
the shipment. Paying it at checkout means the carrier does not ask you for anything on delivery.
Returns
You may return an unused mug in its original packaging for
30 days, counted from the date FedEx records delivery
(not the order date).
Returns are arranged by email. Send your order number and a photograph of the item to
support@luvmuggs.com
and we reply within 1 business day with a return authorisation number and the
return address. Please do not send anything back before you have that number - parcels arriving at the
warehouse without one cannot be matched to an order.
Return postage is paid by the customer for a change of mind. If the item arrived damaged, defective or
was not what you ordered, we cover the return in full, and in most cases we do not ask for the item back
at all. There is no restocking fee. Refunds are issued to the original payment method within 5 business
days of the return being approved, and include the 10% import
duty you paid on the returned goods.
Full terms: Refund & Returns Policy.
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