Enter your order number and the email address used on the order to see its current status. The order number is in your confirmation email and starts with a #.
When tracking appears
A FedEx tracking number is emailed as soon as the shipping label is scanned, which is normally 1-2 business days after you order. For the first 24 hours FedEx often shows only “label created” – that is normal and does not mean the parcel is stuck.
Reading the stages
- Processing – payment cleared, order queued for packing at our Kwai Chung warehouse.
- Completed – packed and handed to FedEx, tracking number emailed.
- On hold – something needs attention, usually a payment or address problem. We will have emailed you.
- Cancelled / Refunded – the order was cancelled and any payment, including the import duty, returned to the original method.
Customs
Parcels clear US customs in transit. The 10% import duty and tax was already collected at checkout, so nothing is owed on delivery. A short customs hold is normal and usually adds a day or two; if it runs longer than that we contact FedEx on your behalf.
If tracking has not moved
FedEx scans can pause for a day or two, especially over weekends and holidays. If there has been no movement for seven days, email support@luvmuggs.com with your order number and we will chase them for you.
Still stuck?
Email support@luvmuggs.com or call +1 949-407-8573, Monday to Friday 9:00 AM – 6:00 PM Pacific Time. Please have your order number ready.