We resell mugs made by other companies. This page explains where they come from, how we check them, and why every listing names a manufacturer that is not us.
LuvMuggs is a retailer, not a brand
We do not manufacture drinkware and we do not own any of the brands whose products appear on this site. LuvMuggs is not an authorised dealer, official store, or affiliate of any manufacturer shown here, and we do not claim to be. Where a brand name appears on a product page, it is there to tell you who made the item – nothing more. All trademarks and product designs belong to their respective owners.
If you are looking for a manufacturer’s official channel, warranty registration, or authorised-dealer pricing, go to that manufacturer directly. What we offer is a curated selection, our own stock, and our own service.
Where our stock comes from
We buy finished goods from manufacturers and from established US housewares distributors. Every purchase is invoiced, and we keep those invoices. We do not buy from consumer marketplaces, liquidation lots of unknown origin, or unsolicited overseas sellers, because none of those give a traceable chain back to the maker.
Where the warehouse is
Stock is received, checked and dispatched at 10/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong. Buying into one warehouse rather than drop-shipping from a supplier is what makes the checks below possible – we cannot inspect a mug we never hold.
How we keep counterfeits out
- Supplier vetting. Before a first order we verify the supplier’s business registration, and we ask how they obtained the goods. If a supplier cannot say where a product came from, we do not buy it.
- GTIN verification. Every product we list carries the manufacturer’s GTIN (the UPC or EAN barcode). When a shipment arrives we check the barcode printed on the goods against the barcode on the purchase order and on the listing. A mismatch stops the shipment.
- No licensed character merchandise. We deliberately do not stock mugs bearing film, television, sports-league or cartoon licensing. That category is where most counterfeit drinkware sits, and verifying a licence chain is not something a shop our size can do reliably. Avoiding it entirely is simpler and safer.
- Physical inspection. Incoming stock is opened and checked – glaze quality, handle attachment, base stamp, packaging print quality. Poor print quality on the box is the most common first sign of a fake.
Quality control before dispatch
Every mug is unwrapped and checked before it goes into an outbound box. We look for chips on the rim and foot, hairline cracks in the glaze, handles that are not seated square, and – on insulated travel mugs – a lid that seals when the mug is inverted. Anything that fails goes back to the supplier rather than into your parcel.
We also check the item against its own listing: capacity, colour, and whether it is the single mug or the set the page describes. This is the check that catches the most problems, because a supplier changing a pack size without notice is far more common than a genuinely faulty mug.
What the listings tell you
On every product page you will find the manufacturer’s name, the GTIN, our SKU, and, where the manufacturer publishes them, the material, capacity and care instructions. Descriptions are written by us. Where we quote a manufacturer’s specification we say so, because a spec sheet is the manufacturer’s claim, not ours.
If you think something is wrong
If you receive an item you believe is not genuine, or that does not match its listing, email support@luvmuggs.com with your order number and photographs, or call +1 949-407-8573. We will collect the item at our cost, refund you in full, and pull the batch from sale while we trace it back through the supplier. We would much rather hear about it than not.
For brand owners
If you own a trademark and believe a listing on this site infringes it or misrepresents your product, contact support@luvmuggs.com with the listing URL and details of your rights. We take listings down while we investigate, and we act within two business days.