Questions about an order, a product, a return, or anything else – here is how to reach a person. Email is the fastest route and the one we ask you to use for returns. We answer within one business day.
Office hours
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. We are closed at weekends and on US public holidays. Messages sent outside those hours are answered on the next business day. The warehouse in Hong Kong runs on its own calendar; where a Hong Kong public holiday will delay dispatch, we say so in the order emails.
Returns are handled by email
Please do not post anything back before contacting us. Email support@luvmuggs.com with your order number and, if the item arrived damaged, a photograph. We reply within one business day with a return authorisation number and the correct return address. Parcels that arrive at the warehouse without an authorisation number cannot be matched to an order.
What to include
If your message is about an existing order, include the order number from your confirmation email – it starts with a #. For a product question, the product name or its GTIN is enough for us to pull the exact item.
Our addresses
10/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Every order is packed and dispatched from this warehouse by FedEx. Returns are only sent here once we have issued a return authorisation.
8028 Harrison St, Paramount, CA 90723, United States
Our registered company address. No stock is held here and parcels are not shipped from or received at this address.
Former business address - no longer in use for correspondence.
Send us a message
Our warehouse – orders ship from here
10/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong · Open in Google Maps
Our registered office
8028 Harrison St, Paramount, CA 90723, United States · Open in Google Maps. This address is for correspondence only – please do not send parcels or returns here.