Contact Us
Contact Royal Kinzy
Questions about an order, shipping, returns, or a timepiece? Send us a message below or reach us directly — our team replies within 24–48 business hours, Monday to Friday.
Send us a message
Fill in the form and we'll reply by email. Fields marked are required.
How can we help?
Order support
For questions about an existing order, include:
- Order number
- Full name
- Email used at checkout
- Tracking number (if available)
- Reason for contact
Returns & refunds
Contact us by email before sending anything back. Include:
- Order number
- Reason for return
- Photos of the product (if applicable)
- Proof of purchase
Damaged or wrong item
Report within 7 days of delivery with:
- Order number
- Clear photos of the item
- Photos of the packaging
- Description of the issue
Business information
- Business name
- Royal Kinzy
- Operated by
- Veltrix Group Corporation
- Address
- 6342 Kendall St, Arvada, CO 80003, United States
- support@luvmuggs.com
- Chat on WhatsApp
- Website
- luvmuggs.com/
- Hours
- Mon–Fri, 9:00 AM – 5:00 PM Mountain Time (MT) / Denver
Please make sure your contact details are accurate so we can respond as quickly as possible. For order-related inquiries, always include your order number.