Terms of Service

Welcome to LuvMuggs. These Terms of Service (“Terms”) govern your access to and use of our website at luvmuggs.com, including any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Overview

LuvMuggs operates an online retail store offering coffee mugs, tea cups, travel mugs, drinkware accessories, and gift sets. Our website is operated from Irvine, California, United States. Throughout these Terms, “we,” “us,” and “our” refer to LuvMuggs, and “you” and “your” refer to you as a user or customer of our website.

Use of Our Website

By using our website, you represent that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, our website by any third party.

You agree not to:

Use our website for any fraudulent or unlawful purpose.
Attempt to gain unauthorized access to any part of our website, server, or database.
Introduce viruses, malware, or any other harmful code to our website.
Reproduce, duplicate, copy, sell, or exploit any portion of our website without our express written permission.
Use automated systems, bots, or scraping tools to collect data from our website.

We reserve the right to suspend or terminate your access to our website at any time, without notice, if we believe you have violated these Terms.

Account Registration

Some features of our website may require you to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

If you suspect any unauthorized use of your account, please contact us immediately at support@luvmuggs.com. We are not liable for any loss or damage arising from your failure to protect your account information.

Products and Pricing

We make every effort to display our products and their colors, dimensions, and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual appearance of our products. Minor variations in color, size, or finish may occur, particularly with handmade or artisan items.

All prices listed on our website are in US Dollars (USD) and are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. Prices do not include shipping costs or applicable taxes, which will be calculated and displayed at checkout.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If your order is affected, we will notify you and offer a full refund.

Orders and Payment

By placing an order on our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed at the time your order is placed. All transactions are securely processed through our third-party payment provider.

Shipping and Delivery

Please refer to our Shipping Policy for detailed information about processing times, shipping methods, delivery estimates, and shipping costs. By placing an order, you agree to the terms outlined in our Shipping Policy.

Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about return eligibility, the return process, and refund timelines. By making a purchase, you agree to the terms outlined in our Return & Refund Policy.

Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, product photos, page layouts, and software, is the property of LuvMuggs or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on our website without our prior written consent. The LuvMuggs name, logo, and all related branding are trademarks of LuvMuggs and may not be used without our permission.

User-Submitted Content

If you submit any content to our website, such as product reviews, comments, or feedback, you grant LuvMuggs a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content in connection with our business operations.

You represent that any content you submit is accurate, does not violate the rights of any third party, and does not contain any unlawful, defamatory, or harmful material.

Disclaimer of Warranties

Our website and all products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the information on our website is complete, accurate, or up to date.

Limitation of Liability

To the fullest extent permitted by law, LuvMuggs and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the purchase of any products, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim arising from your use of our website or purchase of products shall not exceed the total amount you paid to us for the specific product(s) giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless LuvMuggs, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or related to your violation of these Terms, your use of our website, or your violation of any rights of a third party.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by LuvMuggs. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal disputes arising from these Terms or your use of our website shall be resolved in the courts located in Orange County, California.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page with an updated “Last updated” date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.