Contact Us

We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello — our team is here to assist you.

Get in Touch

Customer Support Hours

Our support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (PST)
  • Saturday – Sunday: Closed

We aim to respond to all inquiries within 1–2 business days. During peak seasons or holidays, response times may be slightly longer.

Common Questions

Where is my order? Once your order ships, you will receive a confirmation email with a tracking number. You can also check your order status anytime on our Track Your Order page.

I received a damaged item. What should I do? We’re sorry to hear that! Please email us at support@luvmuggs.com with your order number and photos of the damaged item within 7 days of delivery. We’ll arrange a replacement or refund for you right away.

Can I change or cancel my order? If your order has not yet been shipped, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number and we’ll do our best to help.

What is your return policy? We accept returns within 30 days of delivery for items in unused, original condition. For full details, please visit our Return & Refund Policy page.

Do you offer free shipping? Yes! We offer free standard shipping on all orders of $100.00 or more within the United States. For more information, please visit our Shipping Policy page.

Send Us a Message

You can also reach us using the contact form below. Please include as much detail as possible so we can assist you quickly.

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Thank you for choosing LuvMuggs. We appreciate your support and look forward to helping you find the perfect drinkware!