Empire Art
Empire Art Direct Pets Rock Cowboy Collectible Fine Bone China Mug 20
Bone china
$71.45
Nothing extra at checkout or on delivery. FedEx delivery $45, free over $800.
Bone china mug. Made by Empire Art Direct.
In stock — packed in our Hong Kong warehouse
Estimated delivery 5–10 business days to the US if ordered today.
FedEx to the United States$45 per order, free once your goods total reaches $800.
Import duty already paidThe 10% duty is inside the price — FedEx asks you for nothing.
30-day returnsCounted from the delivery date. Damaged or wrong items are put right free.
Overview
A bone china mug from Empire Art Direct. Design: Pets Rock Cowboy.
About this mug
Porcelain and bone china are the traditional choice for tea: thin, light and pleasant against the lip, with a white body that shows exactly how strong the brew is.
It is part of a collectible illustrated series, so it pairs well with others from the same range.
Size and capacity
The manufacturer does not publish a capacity for this item, so we do not quote one rather than guess. For reference only, a standard coffee mug usually holds between 10 and 14 fl oz.
Material: bone china
- Strong for its weight - bone ash in the body makes bone china the strongest ceramic by weight.
- Fine and translucent - held up to a window, the wall lets light through - the traditional material for tea.
- Fine rim - thin walls give a delicate rim that many people prefer for tea.
Care and use
- Washing: hand washing keeps the finish at its best; a gentle, cool dishwasher cycle is acceptable for undecorated pieces.
- Microwave: never microwave bone china that carries gold, silver or other metallic decoration.
- Storage: store with space between the handles - chips on fine china almost always happen in the cupboard, not in use.
- Avoid thermal shock: warm the cup with hot tap water before pouring in boiling water.
What is in the box
- 1 mug
- Manufacturer's packaging, packed in a protective outer carton for FedEx
Good to know
- Colour: product photographs are supplied by the manufacturer; colours can look slightly different depending on your screen.
Manufacturer and authenticity
This item is made by Empire Art Direct. LuvMuggs is an independent retailer: we buy the finished goods, hold them in our own warehouse and ship them ourselves. We are not affiliated with, endorsed by, or an official store of Empire Art Direct, and the trademarks belong to their owner.
Stock is checked against the GTIN / UPC 0028201002128 when it arrives at our Kwai Chung warehouse, so the item you receive matches this listing. You can look that barcode up independently. How we source and check our stock.
Specifications
As supplied by the manufacturer. Where a figure is not published we say so rather than estimate it.
- Manufacturer
- Empire Art Direct
- Material
- Bone china
- Capacity
- Not published by the manufacturer
- Colour
- Black
- Design
- Pets Rock Cowboy
- Features
- Collectible series
- Condition
- New, in the manufacturer's packaging
- GTIN / UPC
- 0028201002128
- Model number
- MUG-PR021-20
- LuvMuggs SKU
- LM-0028201002128
- Shop category
- Porcelain & Bone China
Shipping & import duty
Every order is packed in our own warehouse in Kwai Chung, Hong Kong and carried by FedEx to addresses in the United States.
You orderPayment clears and the order is queued for packing.Today
We pack3 business days to pick, pack and hand it to FedEx.Day 3
FedEx carries it2–7 business days, including US customs clearance.Tracking emailed
DeliveredUsually 5–10 business days after you order.5–10 business days
- Delivery cost
- $45 per orderFree when the goods total reaches $800
- Import duty
- Included in the price10% duty and customs handling — nothing to pay on delivery
- Carrier
- FedEx onlyOne tracked service, no paid upgrade to choose
- Ships from
- Kwai Chung, Hong KongOur own stock — no drop-shipping
- Destinations
- United States only50 states, DC and US territories served by FedEx
- Tracking
- Emailed at dispatchCan take up to 24 hours to start updating
Why the duty is already in the price. A parcel from Hong Kong is an import, and imports carry duty. Rather than add a line at checkout or let the carrier bill you at the door, the 10% duty and customs handling is built into every price on this site. If FedEx or anyone else ever asks you to pay customs charges on a LuvMuggs order, send us the paperwork and we will refund it.
- Business days are Monday to Friday, excluding public holidays, and are counted from when payment clears.
- If an order is going to miss the 5–10 business day window, we email you before the tracking page does.
- Address wrong? Email support@luvmuggs.com straight away — it can be corrected free until the FedEx label is printed.
- A parcel returned to us as undeliverable is refunded in full once it is back at the warehouse.
Returns & refunds
30 days from the date FedEx records delivery. Returns are arranged by email so nothing goes missing on the way back.
Email usSend your order number to support@luvmuggs.com. Add a photo if the item is damaged.
Get authorisationWithin one business day we reply with a return number and the return address.
Send it backUnused, in its original packaging, with the return number on the parcel.
Refund issuedWithin 5 business days of approval, to your original payment method.
| Reason for the return | Who pays return postage | What you get back |
|---|---|---|
| Changed your mind | You do — we recommend a tracked service | The full price of the returned item |
| Arrived damaged or faulty | We do — often you keep the item | A replacement or a full refund, your choice |
| Not what you ordered | We do, with a prepaid label | The correct item or a full refund |
No restocking fee, ever. Because the import duty is part of the price rather than a separate charge, refunding the price refunds the duty with it.
- Damaged in transit: email a photo of the item and the outer box within 7 days of delivery.
- Items must be unused — not drunk from, washed or personalised — and in the manufacturer’s packaging.
- Not returnable: personalised items, products marked “final sale”, and gift cards.
- PayPal refunds usually show within 24 hours; card refunds take a further 3–5 business days at your bank.
Payment & security
Pay with any of the methods below. Every payment is taken on the provider’s own encrypted page.
- Card numbers are entered on the processor’s page and never reach LuvMuggs.
- Prices and charges are in US dollars; the full amount is taken when you place the order.
- Your statement will show LUVMUGGS.
Questions about this item
The ones we are asked most. Anything else: support@luvmuggs.com or +1 949-407-8573.
When will it arrive?
We pack orders within 3 business days of payment clearing, and FedEx then takes 2–7 business days, so most orders arrive 5–10 business days after you order. A FedEx tracking number is emailed as soon as the label is scanned.
Will I have to pay anything when it is delivered?
No. The 10% import duty and customs handling is already included in the $71.45 price, so there is no duty line at checkout and nothing for FedEx to collect at the door.
How much is delivery?
$45 per order, whatever the size of the order, and free once the goods total reaches $800. It is one flat charge, not per item.
Can I return it if I change my mind?
Yes, within 30 days of the delivery date, as long as it is unused and in its original packaging. Email support@luvmuggs.com for a return authorisation number first; return postage for a change of mind is paid by you, and there is no restocking fee.
What happens if it arrives broken?
Email a photo of the damage and the outer box within 7 days of delivery. We send a replacement or a full refund — whichever you prefer — and you pay nothing. In most cases we do not ask for the broken item back.
Is LuvMuggs an official Empire Art store?
No. LuvMuggs is an independent retailer. We buy finished Empire Art goods, hold them in our own warehouse and ship them ourselves; we are not affiliated with or endorsed by Empire Art. Stock is checked against the GTIN on the listing when it arrives.
Do you ship outside the United States?
No. We deliver to the 50 US states, the District of Columbia and US territories served by FedEx only.
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