Return – Refund – Exchange Policy
At LuvMuggs, we are committed to providing you with high-quality drinkware and exceptional customer service.
We want you to be completely satisfied with your purchase, and we offer a 15-day satisfaction guarantee for your peace of mind.
If you are not satisfied with your order for any reason, please contact us via email at:
📧 info@luvmuggs.com
We offer 24/7 customer support, and your satisfaction is always our top priority.
Order Cancellation Policy
You have 2 hours from the time of placing your order to request a cancellation before the order is shipped.
Once the order has been dispatched, our standard return policy will apply.
Return Policy
You have 15 days from the date you receive your order to request a return for a potential refund or store credit.
Please contact our customer support team before sending your items back.
Refund processing time may take 10–20 business days, depending on your financial institution’s procedures.
Please note:
You may receive 60–70% of the original payment, as payment processing fees and taxes are non-refundable.
Exchange Policy
We offer FREE exchanges (in the form of store credit) for issues such as receiving the wrong item or product defects.
Please contact our customer support team to initiate the exchange process.
Important Note
LuvMuggs reserves the right to modify this Return – Refund – Exchange Policy at any time.
It is the customer’s responsibility to review the most current version of the policy before purchasing or using our products.
By making a purchase and continuing to use LuvMuggs products, you agree to be bound by this policy.
